Last updated: September 24, 2026
Builtech Elevators is committed to protecting the privacy of its customers, employees and users of its websites, applications and digital services. This Privacy Policy applies to personal information collected by or provided to Builtech both online and offline, whether received directly from the individual or through Builtech applications, systems and authorized third-party integrations.
This Policy applies to builtech.sa, Builtech ERP and CRM systems, employee and technician applications, contact and quotation forms, WhatsApp Business Platform, Meta services and APIs, Google integrations, and other official applications and digital services operated by Builtech.
1. Information We May Process
Depending on the service and relationship with Builtech, information may include:
- Name, telephone number, email address and contact details.
- Customer, contract, project, warranty and maintenance information.
- Messages, inquiries and customer-service communications.
- Images, videos, documents and other media voluntarily provided.
- IP address, browser, device, security and technical log information.
- Location information where required for inspections, maintenance, emergency response or technician operations.
- WhatsApp numbers, profile names, message content and message status information.
- Facebook Page and Instagram Professional Account identifiers and authorized permissions.
- Data made available through authorized Google integrations.
2. Online and Offline Collection
Information may be collected through Builtech websites and applications, or offline through telephone calls, contracts, inspections, field visits and service activities.
Builtech applications may temporarily store operational information on a device while offline and synchronize that information when connectivity is restored.
3. Technician Application and Location Data
Builtech's technician application processes operational information needed for maintenance, emergency response and field-service verification. Where enabled and necessary for an authorized feature, this may include location information and technical device or network information.
4. Meta and WhatsApp Business Platform
Builtech uses the WhatsApp Business Platform and Meta APIs to operate official customer communications and authorized business integrations.
Data processed through WhatsApp may include telephone numbers, WhatsApp identifiers, profile names, message content, voluntarily submitted media, timestamps, delivery/read/failure status and technical webhook information.
Builtech may use WhatsApp to respond to inquiries, confirm appointments, provide project and contract updates, send installation, maintenance, warranty, renewal and emergency notifications, and provide documents related to customer services.
Marketing communications, where applicable, are handled subject to the user permissions and WhatsApp Business requirements applicable to that communication.
5. Facebook and Instagram OAuth
Authorized Builtech personnel may connect official Facebook Pages and Instagram Professional Accounts to Builtech systems through Meta OAuth.
Builtech does not request or store Facebook or Instagram passwords. Meta provides authorized access tokens and permissions approved by the authorized account administrator.
Builtech may process Page IDs, Instagram account IDs, account names, usernames, granted permissions and technical data needed to perform authorized account-management or publishing functions.
6. Access Tokens and Credentials
Sensitive application credentials and access tokens used by Builtech integrations are stored using encrypted storage and access controls. Stored secrets are not displayed back to users after they are saved.
7. Google Integrations
Builtech may use authorized Google integrations such as Search Console, Google Analytics, Google Ads or Google Calendar. Google data is used only for the functionality authorized by the account administrator and within the permissions granted to the integration.
8. Purposes of Processing
- Providing elevator supply, installation and maintenance services.
- Managing projects, contracts, warranties and maintenance operations.
- Responding to customers and providing support.
- Scheduling inspections and field visits.
- Operating emergency-response services.
- Sending service-related notices and documents.
- Operating authorized integrations.
- Maintaining system security and preventing fraud or unauthorized use.
- Meeting contractual, safety and applicable legal requirements.
9. Sharing and Service Providers
Builtech does not sell or rent customer personal information.
Information may be processed by service providers where necessary to operate Builtech services, including hosting and infrastructure providers, Meta, WhatsApp and Google.
10. Data Retention
Retention periods depend on the type of information, purpose of processing, contractual relationship, safety requirements and applicable legal or regulatory obligations.
When information is no longer reasonably required for a legitimate operational, contractual, safety, security or legal purpose, Builtech deletes or anonymizes it in accordance with its technical procedures.
11. Security
Builtech uses technical and organizational safeguards such as access controls, encrypted credential storage, audit logging, backups and system monitoring where appropriate.
No electronic transmission or storage method can guarantee absolute security.
12. Meta and WhatsApp Data Deletion Instructions
All users whose information is processed by Builtech through Meta or WhatsApp may request deletion of personal data held by Builtech. Builtech does not charge a fee merely for submitting a deletion request.
Send deletion requests to:
Please identify the request as Meta / WhatsApp Data Deletion and provide sufficient information to identify the relevant account or record, such as the telephone number used to communicate with Builtech.
Do not provide Facebook, Instagram or WhatsApp passwords, access tokens or other secret credentials.
Builtech may reasonably verify the identity of the requester before deleting information in order to prevent unauthorized deletion.
Following verification, Builtech will delete or anonymize information that it is not required to retain for contractual, legal, security, safety or regulatory reasons.
A request to Builtech does not necessarily delete data independently retained by Meta or WhatsApp under their own privacy policies.
13. Revoking Meta Permissions
Authorized administrators may revoke permissions previously granted to Builtech applications through Meta account settings where that feature is provided by Meta.
14. Children
Builtech's commercial and operational services are not directed to children and Builtech does not intentionally target children for the collection of personal data through these services.
15. Changes to this Policy
Builtech may update this Privacy Policy when its applications, integrations, processing activities or applicable requirements change. The latest update date appears at the top of this page.
16. Contact
For privacy questions, access, correction or deletion requests, including Meta or WhatsApp data requests, contact:
Builtech Elevators
Riyadh, Kingdom of Saudi Arabia
Email Archiving — Builtech Mail Archive
Section added: October 27, 2026.
Builtech Mail Archive archives installation contracts, maintenance contracts, handover reports and related documents from an owner-authorized Gmail account to the company file server.
The application uses Google OAuth and the gmail.readonly permission. This permission allows reading messages, their metadata and attachments. The application uses this access to identify document types and contract numbers and select attachments for archiving. It does not request the Gmail password or send, modify or delete messages.
Document and image processing, including optical character recognition (OCR), takes place locally on the operating computer. Archiving rules select relevant documents and exclude transfer receipts recognized by the system. Selected documents are stored on the company file server. OAuth tokens, processing records and operational logs are stored locally on the operating computer. Company administrators manage access through Windows and file-sharing permissions. The application does not independently encrypt the contents of its OAuth token file.
Gmail data is used only for authorized archiving and operational support. It is not sold, used for personalized advertising or used to train general-purpose AI models. Use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.
The account owner may revoke authorization through the connected applications and services in their Google Account. Revocation stops new mailbox access but does not automatically delete previously archived documents. Documents and logs are retained for their necessary operational, contractual and applicable legal purposes. For disconnection, privacy questions or deletion requests, contact [email protected]. Requests are handled after verifying the requester authority, subject to obligations requiring retention of particular records.